Frequently Asked Questions

Where do you deliver? We deliver and setup all around the San Antonio, including it's surrounding areas (Schertz, New Braunfels, Bulverde etc.). A delivery fee may apply for setups more than 15 miles from our location (1604 & O'Connor Rd.)

When do you set up? We may set up the day before your event or the morning of, (depending on the amount of setups we have scheduled that weekend.
If your event is not at a private residence we will require the customer or a responsible adult designated by the customer to be at delivery site for setup. Once setup, the unit may not be left unattended for any reason until we arrive for pickup. We will coordinate a time with you the week of your event to ensure ample time for delivery and installation prior to your event.

What payments do you accept? We accept Cash, credit card, paypal, and venmo. If paying by Cash, please have the exact change on the day of delivery. There is also a 2.8% fee if paying online.

What happens if there is inclement weather? Mother nature is unpredictable (especially here in our area) Safety is our #1 Priority. Inflatables are not to be used if wind speeds/gust are greater than 25mph, thunderstorms, tornados, hail, or rain. We monitor the weather conditions and do our best not to cancel your rental. However Blue Moon Party Rentals reserves the right to cancel a setup due to the risk of inclement weather. If the weather is questionable we may give the customer the option to cancel within 48 hours at no cost. If the customer decides to take the risk of weather changes and we setup equipment, there will not be a refund. If Blue Moon Party Rentals cancels your rental prior to setup, customer will not be charged.

What is the cancellation policy? If you'd like to cancel, please inform us within 48 hours of your event.

Are you insured? Yes, we are! we carry general liability insurance. Our customers safety is very important to us and we take it very seriously.

What are the delivery fees? Deliveries outside our 10mi range from 78247 will be charged a fee according to distance traveled.

What are the set up instructions? All our inflatables are secured with a combination of stakes and sand bags and therefore need a clear space for setup. Please make sure the area is free of any animal waste, rocks, or any other objects than can damage the inflatables.

Are electrical cords and water hoses provided? Yes, we provide both. Also, we cannot run power over 100' to keep from damaging the blower

What are the delivery and pick up times? Delivery and pick up times may vary according to our schedules. We guarantee your rental will be there on time for your event. We may deliver the day before at no additional charge to you.